This service is available 24/7
If you are Deaf or hard of hearing, you can communicate with others using our Text Relay Service.
You can place calls using your computer, laptop or tablet using a web browser. You can also place relay calls through your mobile phone or tablet through the NZ Relay mobile app.
You can receive text relay calls through the NZ Relay app, but you will need to be registered and logged in to do so.
Please do not use NZ Relay services to make emergency calls.
Information on emergency services ❯NZ Relay app
Make a Call
- Open the NZ Relay app on your mobile/tablet and select Text Relay from the drop down menu.
- Provide the phone number of the person you want to talk to. Press 'Call' now. You will be connected to a Relay Assistant who will make the call for you.
- Type your message. The Relay Assistant will voice your message to your caller and then type their response back to you.
Receive a Call
You must be registered and logged in to receive a Text Relay call.
- Open the NZ Relay app on your mobile/tablet. Select 'My Account' and Log in to receive calls. You will need to ensure that notifications are enabled.
- When someone calls your NZ Relay phone number, you will receive a notification on your device that they are calling you. Tap the notification. Answer the incoming call. Tap to return to the chat screen.
- If you accept the call, you will be connected to a Relay Assistant. Type your message. The Relay Assistant will voice your message to your caller and then type their response back to you.
Your guide to downloading NZ relay app on your phone or tablet.
NZ relay app is supported on iOS , Android smartphones and tablets. Click on the following link for guide/instructions in setting up NZ relay app on your device including an step-by-step guide to making calls:
Instructions for Apple iPhone or iPad & Android smartphone or tablet ❯Internet Text Relay
Make a Call
- Open the NZ Relay website on your computer/laptop/tablet browser and click on 'Start Text Relay'.
- Provide the phone number of the person you want to talk to. You will be connected to a Relay Assistant who will make the call for you.
- Type your message. The Relay Assistant will voice your message to your caller and then type their response back to you.
