Captioned relay calls can assist people who have trouble hearing others on the phone.
You can make captioned relay calls using the NZ Relay app. A Relay Assistant will connect you to the person you want to call. As you speak and listen, the other person’s response will be captioned on the screen of your mobile phone or tablet for you to read.
You can also receive captioned relay calls, but you need to create an account and log in first.
Please do not use NZ Relay services to make emergency calls.
Information on emergency services ❯NZ Relay app
Make a Call
- Open the NZ Relay app on your mobile/tablet and select Captioned Relay from the drop down menu.
- Enter the phone number you want to receive the call on and the phone number of the person you want to talk to. Press 'Call' now.
- A Relay Assistant will call you and connect you directly with your caller. Speak as you normally would and their responses will be captioned on your screen.
Receive a call
You must be registered and logged in to receive a Captioned Relay call.
- Open the NZ Relay app on your mobile/tablet. Select 'My Account' and Log in to receive calls. You will need to ensure that notifications are enabled.
- When someone calls your NZ Relay phone number, you will receive a notification on your device that they are calling you. Tap the notification. Answer the incoming call. Tap to return to the captions screen.
- Speak to your caller as you normally would. Your callers responses will be captioned on your screen by the Relay Assistant.
Your guide to downloading NZ relay app on your phone or tablet.
NZ relay app is supported on iOS , Android smartphones and tablets. Click on the following link for guide/instructions in setting up NZ relay app on your device including an step-by-step guide to making calls:
Instructions for Apple iPhone or iPad & Android smartphone or tablet ❯
