If you have a speech communication difficulties, and want to listen directly to your caller, you can use your TTY device to connect with your caller via a toll-free number. A Relay Assistant will read out your typed message to the person you are talking to, and your caller will respond directly to you.

Please do not use NZ Relay services to make emergency calls.

1. Dial 0800 4 711 711 to connect with a Relay Assistant.
2. Provide the phone number of the person you want to call, and the Relay Assistant will connect you to them.
3. Type your message using your TTY device. The Relay Assistant will voice your message to your caller and you can directly listen to their response.