This service is available 24/7
If you know someone who is Deaf, is hard of hearing, has a speech communication difficulties or uses NZSL, you can connect with them by calling them on one of the below numbers.
We offer: Video Interpreting Services, Speech Assisted Services, Hearing Assisted Services, Captioned Relay Services and Text Relay Services.
- Call us on 0800 4 877 877.
You will need to know the Skype username of the person you want to connect to. - The Video Interpreter will connect you to your caller and you can begin your conversation knowing that everything is being signed to your caller.
- Everything your caller says will be translated and voiced to you.
- Call us on 0800 4 712 712. You will need to know the phone number of the person you want to talk to.
- The Relay Assistant will provide you with some options to ascertain which service is best for communicating with your caller. (Voice, Speech, Hearing or Text).
- Begin talking to your caller and the Relay Assistant will provide the voice or text as required.
- Call the NZ Relay phone number that was provided to you by the person you want to call.
- The User will receive a notification that you are calling. They will accept or decline your call.
- The Relay Assistant will type your message to the user and voice their reply to you.
- Call the NZ Relay phone number that was provided to you by the person you want to call.
- A Relay Assistant will connect you directly with your caller.
- Begin talking to your caller and know that everything you are saying is being captioned so they don’t miss a thing.
