New Zealand Relay may only be used on the understanding that you accept the Terms and Conditions below. By using New Zealand Relay you acknowledge that you understand and agree to abide by these Terms and Conditions.

1. New Zealand Relay is only to be used to make genuine relay calls. A genuine relay call is to or from a person who is Deaf, deafblind, has a hearing, speech communication difficulties and who cannot communicate effectively using a standard telephone or amplified telephone headset.
2. New Zealand Relay is to be used without interfering with the use of these services by anybody else.
3. The New Zealand Relay Provider is appointed by the Crown and the services available may be varied or discontinued in response to requests by the Crown.
4. The New Zealand Relay Provider reserves the right to interrupt or disconnect any relay call that is not genuine or where the user interferes with use of New Zealand Relay by anybody else.
5. The New Zealand Relay Provider reserves the right to modify, suspend, or restrict any service without notice and to change the eligibility for the use of any service.
6. The New Zealand Relay Provider reserves the right to change any code or telephone number for making relay calls or accessing the relay system generally.
7. The New Zealand Relay Provider reserves the right to change the price for services and to introduce a price for any service that is currently supplied free of charge.
8. The Crown shall not be liable in any way for any failure of the relay system.
   “Crown” means His Majesty the King, in right of the Government of New Zealand.
9. The New Zealand Relay Provider recognises that not all interactions or service requests are suitable for the New Zealand Relay Service. It reserves the right, at its sole discretion, to determine which requests are managed, handled, or approved. Additionally, the provider retains the right to cancel any booking or disconnect any call it deems inappropriate for the service.
10. New Zealand Relay takes the safety and well-being of our staff and community seriously. Threats of harm are not only unacceptable but also a violation of our terms of and conditions . In order to maintain a respectful and secure atmosphere, we must insist on the following:
    
    New Zealand Relay expects all interactions to be conducted in a respectful and professional manner. Disagreements or concerns can be expressed without resorting to threats or harmful language. If you have concerns, please share your feedback via our contact us page https://nzrelay.co.nz/contactus
    
    New Zealand Relay has Zero tolerance for threats or violent behaviour: Any form of threat or violent behaviour, will not be tolerated. Such behaviour hinders our ability to provide services to the community. If we become aware of any threats of harm or violent behaviour towards any of our staff , we will take immediate action to investigate the matter and depending on the severity of the threat, this may involve contacting law enforcement authorities and potentially discontinuing services to the individuals involved.
    Our priority is the safety and well-being of our entire community.
    
    New Zealand Relay believes in fostering a positive and collaborative environment, and we appreciate your cooperation in upholding these values.