Even with the advanced hearing aids available today some people find using the phone difficult.
Often people in this position just avoid using the phone much or even getting someone else to phone for them.
There are times however when it is preferable to make the call yourself such as phoning the doctor.
Family too sometimes need to speak to hearing impaired family members directly and want reassurance that they have received the message clearly.
NZ Relay enables hearing impaired people to make calls using Voice Carry Over (VCO).